Refund policy

Enrollments or purchases started on or after September 26, 2026 at 7:00 PM UTC

For paid enrollments or purchases started on or after September 26, 2026 at 7:00 PM UTC, refunds are generally not offered. You may email a refund request to support@vertex-prep.com; we review each request case by case, and a refund is not guaranteed.

Trials, checkout sessions, or purchases started before September 26, 2026 at 7:00 PM UTC

If you began a trial, started a checkout session, or purchased before September 26, 2026 at 7:00 PM UTC, the terms presented at that enrollment or checkout remain in force for that subscription. Where those terms provided it, this includes a full refund of the first subscription payment requested within seven days of payment. Using Vertex during a trial or refund period did not affect eligibility.

Canceling a subscription stops future renewals; it does not by itself refund a payment already made. Your paid access normally continues through the period already paid for.

How to request a refund

Email support@vertex-prep.com from the email address on your account. Include the date of the charge and say that you are requesting a refund. Do not send your full card number. We will review the circumstances case by case. If we approve a refund, it will go to the original payment method; your bank or payment provider controls how long the credit takes to appear.

Billing address review

Paid subscriptions are currently limited to U.S. residents with a U.S. billing address. If the billing address provided at checkout is outside the United States or is missing, we may pause future subscription collection and hold paid access while we review the account. We do not automatically cancel the subscription or issue a refund in this situation. Contact support@vertex-prep.com to request a review or refund.

Your legal rights

We honor refund, cancellation, and other consumer rights required by applicable law. Nothing in this policy waives or limits rights that cannot be waived.